Terms of service

Orders

• Please ensure that the email address you provide to us is accurate. This is the address to which we will send proof of your artwork.
• Please ensure that you have ordered the correct quantity and allowed for extras.
• We recommend ordering approximately 10 spares for any last-minute additions to your guest list and keepsakes. We cannot add to your order once it has been committed to print. After the completion of your printing processes, the additional orders you will request will be at least the minimum order quantity.
• We are unable to start production of your order until we have received your written approval at the end of your design process.
• After the design approval, the printing process of all the products you have ordered is completed. During the shipment phase, we share a photo of your products with you. (This photo is not a demo, it indicates that all your products are printed.)

Design Inclusions & Proofing

• With your order, you also agree to the Terms of Service policy on our website.
• After your order, we will send you an e-mail so that you can provide us with your personalized information.
• Please consider your wording carefully and proofread it thoroughly before submitting your form to us, as this will be the wording we use for your design.
• Your order includes an initial digital proof and up to three rounds of revisions before approval. We prepare your initial proof using the wording you provide.
• Fonts, layout, and design elements cannot be changed unless discussed prior to placing your order.
• After the three included revision rounds, additional revisions to your design will be invoiced and charged at $75 per revision round. Layout adjustments will be invoiced and charged at $75 per proof. You must pay this before we provide you with further proof.
• After design approval, your printing processes are started. After this stage, a possible change request will be subject to extra charges.

Turnaround Times

• Please review our timelines and ensure that you allocate sufficient time for us to design and print your order. Please note that the production times stated on the product pages are valid after design approval.
  
• You will receive your initial proof within 12 hours of us receiving your completed form.
• Please allow additional time for any required revisions. Please bear in mind that revisions to the design and/or delays in providing feedback will affect the turnaround time for your order.
• Once you have approved your design, the turnaround time for digital printing is 5-7 working days plus shipping.
• For letterpress or foil printing, the turnaround time is 7-10 working days plus shipping.
• While we always strive to deliver within these timeframes, please be aware that custom or intricate orders may take longer.

Availability

• We cannot assure you that all paper and envelope options shown on our website will be accessible at the time of your order, mainly during peak wedding season. If your paper and/or envelope preference is not available, we will propose a suitable alternative.

Guest Addressing

• If you have requested guest addressing, we need an Excel spreadsheet of your guests' names and addresses formatted as per the example below.
• Please ensure that all names and addresses are thoroughly proofread before submitting your spreadsheet. If you need to make more than 5 changes to your design proof regarding names or addresses, you will need to submit your spreadsheet again, and a reformatting fee of $75 will be applied.
• To avoid incurring this fee, please do not send address spreadsheets that are not final or have not been thoroughly proofread.
  

 

Shipping

• For detailed information, please visit the Shipping Policy page.

Returns & Cancellations

Personalized products are not eligible for change-of-mind returns or exchanges. If you request a change-of-mind cancellation after personalized design work has begun but before printing starts, a deduction of 50% of the product price applies, to the extent permitted by applicable law. Shipping charges are excluded from the calculation of this deduction. Once printing starts, the product price is non-refundable for change-of-mind cancellation; only the shipping charge may be eligible for a refund, subject to confirmation. This does not promise a refund of shipping services already provided.

Delivery issues and printing errors are handled separately under our Refund Policy. That policy explains the replacement process, eligible non-personalized returns, cancellation arrangements, and refund processing. Its procedures govern these topics if another section of these Terms is inconsistent. Nothing in these Terms limits mandatory consumer rights.

Damaged or Lost Items

Please inspect your complete order when it arrives. For confirmed shipping damage, packaging errors, or product problems present at delivery, contact wow@worldofwedding.com within three calendar days of delivery with your order number and photographs of the affected items and packaging. Replacement is our first resolution under this prompt-reporting policy; there is no automatic choice of a cash refund instead. Requests first reported outside this period are not eligible under this voluntary policy, without restricting mandatory rights concerning faulty or non-conforming goods.

Damage caused after delivery by handling, use, unsuitable storage, children, pets, or other third parties is not covered. Opening the package to inspect your order does not itself exclude an otherwise eligible claim. Please see our Refund Policy for the review process and instructions.

If your order has not arrived or tracking suggests it may be lost, contact us so we can investigate with the carrier and confirm the next steps. The delivery-based three-day period does not apply to an order you have never received. A carrier's internal claim process does not restrict mandatory rights you have against us.

Invitations that you later mail to your own guests are a separate onward shipment. Postage, addressing, and delivery of those mailings are your responsibility, without affecting a claim about a defect in the items we supplied.

Copyright

• World of Wedding Co. possesses all artwork and copyright concerning your order.
• The client cannot redistribute or reproduce any portion or all of the artwork provided to them in any form.
• We share personalized vector PDF documents during design review. Sharing these documents does not transfer ownership of our underlying templates or intellectual property.
• World of Wedding Co. maintains the right to publish your invitations or wedding goods on our website and social media.
• Kindly refrain from requesting the names of the fonts used in any of our designs. We strictly do not reveal the names of the fonts we use under any circumstances. This is to safeguard our intellectual property and future print revenue.

Errors

Please check your proof carefully before approving it. If the delivered items match the approved proof, spelling, wording, or other content errors present in that proof are your responsibility. Customer-requested reprints or changes may be chargeable, and we will confirm the cost before proceeding. These reprints enter our normal production schedule.

If our printing differs materially from your approved proof because of our production error, we will cover the cost of correcting and delivering the affected items and prioritize the correction. Please report the issue under our Refund Policy. These Terms do not override the remedies described there or mandatory consumer rights.