Frequently Asked Questions
I'm only having a small wedding organization. Do you have a minimum order quantity?
Yes, we do. Our minimum order quantity is 15 invitations. We’d be happy to assist you with your small and special celebration!
I've placed my order! What happens next?
After your order, within 12 hours, we will send an email to the email address you provided. In this email, we will ask for the personalized information needed based on the products you ordered.
After receiving your details, we will prepare your digital proofs. You will have up to 3 revision opportunities to ensure everything is perfect. Once you approve the final design, we will proceed with printing your order.
Do my invitations arrive assembled?
No, we deliver your items unassembled. If you require assembly services, please contact us prior to placing your order.
I've left it too late! Can you rush my order through?
Please contact us to inform us of your required delivery date for the invitations. If we are able to prioritize your order, a 30% rush order fee will apply.
Once we confirm whether expediting is possible, we will guide you through placing your order.
Can I see how my invitation might look before ordering?
Unfortunately, we do not create any artwork prior to an order being placed. Once the order is confirmed, we will prepare and send digital proofs for your review.
Who is responsible for typos and errors on printed products?
Once the design is finalized, we will request your approval to proceed with the printing process. Upon receiving your approval, preparations for printing will begin promptly, and printing will commence once all necessary preparations are completed.
Please note that we are not responsible for any errors on approved designs, so it is essential to carefully review your proofs for spelling, punctuation, capitalization, and grammar. Changes cannot be made after the dies are produced, and a replacement die fee will apply.
If any error occurs beyond the approved proof, we take full responsibility at that stage and reprint the related work without getting any fees.
Can I divide an order into different languages or content?
Yes! We offer an option for this in our listings. If you would like to have invitations in different languages or with different content, you can select your preferences in the relevant section while placing your order.
Can I order more after if required?
Yes, you can place an additional order. However, please note that our minimum order quantity is 15 invitations, and the unit cost will be higher for smaller quantities.
For example, if you initially order 150 invitations and later need 15 more, the unit price for the additional 15 will be higher.
That’s why we recommend ordering 5–10 extra invitations with your original order to avoid higher costs later on.
What if I need a different quantity that isn't shown?
For orders smaller than our minimum, you will only need to order at the minimum level.
For quantities larger than listed, please contact us and we will either make a custom order or a website adjustment so that you can order online.
Do you have another question?
If any question you have in mind is not answered here, you can quickly send us your question by filling out our contact form.
Your messages will be answered within 12 hours at the latest.