Refund policy

Personalized orders and change-of-mind returns

We make personalized wedding invitations and stationery to your approved design. Personalized products are not eligible for change-of-mind returns or exchanges. Customer-requested cancellation depends on the stage of your order, as explained below. Issues present at delivery are handled separately under our replacement process.

Inspect your order within three days

Please inspect your complete order as soon as it arrives. To request a replacement under our prompt-reporting policy, email wow@worldofwedding.com within three calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the affected items and packaging. Please retain the packaging while we review the issue.

Replacement is our first resolution

For confirmed shipping damage, packaging errors, or product problems present at delivery and reported within this period, our first resolution is to replace the affected items at no additional charge. We will confirm the replacement arrangements and dispatch timing after reviewing the issue. This policy does not offer a choice of a cash refund instead of an eligible replacement, except where applicable law requires otherwise.

Requests first reported outside this three-day period are not eligible under this prompt-reporting replacement policy. This time limit does not exclude or restrict mandatory consumer rights concerning goods that were faulty or non-conforming when supplied. Where such rights apply, we will assess the request under the applicable law.

Damage after delivery

Damage caused after delivery by handling, use, unsuitable storage, children, pets, or other third parties is not covered by our replacement policy. Please store your invitations securely, away from moisture, heat, and pets, until they are needed. Opening the packaging to inspect your order does not itself exclude an otherwise eligible delivery-issue claim.

Approved proofs and printing errors

Please check all names, dates, wording, addresses, and other details before approving your proof. If the delivered printing matches your approved proof, an error present in that proof is not a production error. Customer-requested changes or reprints may be chargeable; we will confirm the cost before proceeding. If our printing differs materially from the approved proof, please report it under the process above. Mandatory consumer rights remain unaffected.

Design work and cancellation before printing

Your order includes personalized design work, revisions, and print preparation, not only the manufacture of the finished invitations. Personalized vector PDF documents are shared during this process. Sharing them does not transfer ownership of our underlying templates or intellectual property.

If you request a change-of-mind cancellation after personalized design work has begun but before printing has started, a cancellation deduction of 50% of the product price applies, to the extent permitted by applicable law. Shipping charges are not included in the calculation of this deduction. We will confirm the cancellation calculation in writing.

If design work has not yet begun, contact us promptly so we can confirm the order status and cancellation arrangements. This paragraph does not promise an automatic refund.

Once printing has started

Once printing has started, the product price is non-refundable for a customer-requested change-of-mind cancellation. Only the shipping charge may be eligible for a refund, subject to confirmation. This does not promise a refund of shipping services already provided.

These change-of-mind cancellation rules do not apply to remedies we owe for our own failure to supply the agreed goods or services, and do not limit mandatory consumer rights.

Return instructions

Please contact us before returning anything so we can confirm whether a return is needed and provide the correct instructions. Do not arrange an international return or pay return shipping or customs charges without contacting us first. We will explain any return arrangements and costs in writing. Any legally required reimbursement is unaffected by this process.

Non-personalized items, sale items, and gift cards

For non-personalized physical items that are not on sale, our voluntary policy allows you to request a change-of-mind return within 30 calendar days of delivery. Items should be unused and in their original packaging where reasonably possible. Contact us for approval and return instructions before sending them back. For these voluntary change-of-mind returns, return shipping and applicable return customs costs are your responsibility.

Sale items are not eligible for change-of-mind returns under our voluntary policy. This does not exclude an otherwise eligible damage, defect, or incorrect-item claim. Gift cards are not returnable for a cash refund under our voluntary policy, except where required by law.

Refund processing

If a refund is approved, we will process it to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may take additional time to display the funds. If you have not received it more than 15 business days after approval, please contact wow@worldofwedding.com.

Orders that have not arrived

If tracking suggests your order may be lost or it has not arrived, please contact us so we can investigate with the carrier and confirm the next steps. The three-day period above starts on delivery; it is not a reporting deadline for an order you have never received. This does not make the carrier's internal claim process a condition of mandatory rights you have against us.

European Union customers and mandatory rights

Where the EU right of withdrawal applies, eligible non-personalized goods may be returned under the applicable 14-day withdrawal rules. Goods made to your specifications or clearly personalized are generally excluded from that change-of-mind right. This exception does not remove rights concerning faulty, damaged, incorrect, or non-conforming goods.

This policy describes our voluntary commercial arrangements. It does not exclude or restrict consumer rights that cannot be excluded by law. Inconsistencies concerning returns, replacements, or customer-requested cancellation in our Terms of Service are resolved by reference to this policy, subject to applicable law.